| Question： |
I purchased monthly plan A WHICH IS 250 mins and unlimited domestic message included under this link.
But recently I noticed that you guys raised the price of this product from 16 to 76?
I wonder if there is a problem in it?
Plus, I cannot reply your email by the address you contacted me. |
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| Answer： |
hi,
I looked into order detail of order 32851 (we are talking about the same order, right?)
What you paid was US$18 for the order plus US$4 for shipping, that's a $0.10/min plan price. For $25 plan, there will be $25 added on top of $18, making it $43.
We can change the order detail for you though. If we change it to $25/month plan, we will charge another $25 to the same credit card, to include your first months credit (250 min).
We didn't raise the price, we just separate the by month plan and by day plans. What you see now is a $60/month plan SIM included the first month credit. Please refer to our Chinese pages for more updated information. I will update our English page as soon as possible. Sorry for the confusion.
I will check our email system about replying to us. In the mean time you can go to contact us page for questions regarding a specific order. Thanks for reporting the problem, and sorry for the trouble. (contact us page: https://www.aerobile.com/ticket/open.php)
Jason |
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