| Question： |
This is really horrifying please investigate.
What I am about to report is incredibly horrifying and you need to investigate thoroughly why this happened.
I bought two SIM cards from you, one Redpocket SIM, another TMobile's $3/day SIM. I used Redpocket (via 626-number) on Jun-21-2013 to call a friend at her landline on Taiwan (whose contact info is in my cellphone's address book including her mobile phone#). The next day I used T-Mobile (via SkyCard) to call her landline again, she was not at home so the call was not answered. And the T-Mobile# was switched off.
BUT a few hours later, my friend forwarded two messages (sent from my T-Mobile's number) that she received on her (Taiwan) MOBILE phone, the first message says that, "Phone(IMEI:35978403078822400) SIM changed, phone might be stolen." This is really strange because I used the TMobile SIM to call her landline phone on Taiwan and via Dynasky card, how did TMobile know her Taiwan MOBILE number to send the message???
The second message (also issued by the TMoible # I purchased) was even more creepy, it showed my entire Chinese name saying that my phones was lost. Now this is horrifying, I don't have my Chinese name in my cellphone, and when I purchased the card I did not use my Chinese name. How did the TMobile SIM know my Chinese name?
The really shocking thing is that my friend just (Jun-30-2013) forwarded another message sent by my T-Mobile number to her MOBILE phone just today, while I used it for two hours yesterday and took it out of my phone 20 hours ago - how could it send any message while it was not even inserted in any device? Today's message sent was exact the same as the two sent last week, except it included contents from both and it's in Chinese. |
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| Answer： |
hi,
We sorry for having the bad experience.
We can guarantee you that we NEVER provide any of your information to T-mobile while activating the SIM, except your email address. So, there is no way T-mobile know your name (whether English or Chinese).
Would you please send the screeshots of those messages you mentions to us? So that we can further investigate the case.
My recommendation for a quick-fix is:
1. Change your password for your facebook, or google, windows, line, apple accounts. It's possible that you are using a smartphone and someone somehow hacked into those account to get information. Please change the passwords, if possible.
2. Change your T-mobile phone number. (You can call 611 to do so, or we can do it with your permission. Please send us an email if you want us to change the T-mobile phone number for you.
The above two things won't tell you exactly how it happened, but they might solve the problem.
If possible, please email us your phone number and a preferred calling time. We will call you to get more details for further investigation.
Thanks, and again, sorry for the bad experience.
Jason |
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